Conflicts fostering understanding of value co-creation and service systems transformation in complex public service systems

On value and value co-creation: A service systems and service logic perspective

r 200 3 lmaden. Summary The creation of value is the core purpose and central process of economic exchange. Traditional models of value creation focus on the firm’s output and price. We present an alternative perspective, one representing the intersection of two growing streams of thought, service science and service-dominant (S-D) logic. We take the view that (1) service, the application of co...

The Process Pattern of Value Co-creation in Healthcare Service Ecosystem

Abstract Background: Having an inclusive approach and explaining involvement practices and the roles played by the actors in healthcare ecosystems is a critical factor in healthcare industry. The aim of this study was to design the process pattern of value co-creation in the healthcare ecosystem. Methods: This study was practical in terms of the goal, and descriptive-survey with a two-staged ...

A Systematic Framework of Value Co-Creation Modelling in Service Systems

Service systems can be regarded as the arrangement of resources that are linked to other systems based on value propositions. Value co-creation in service systems is very important for enterprises to get competitive advantage and customer satisfaction. This research attempts to theoretically model value co-creation in service systems based on the concept of service-dominant logic and resourceba...

Towards a Framework of Influence Factors for Value Co-creation in Service Systems

Toward a Service (Eco)Systems Perspective on Value Creation

This article discusses how the core concepts of service-dominant logic—service-for-service exchange, value co-creation, value propositions, resource integration, and highly collaborative relationships—point to a generic actor conceptualization in which all actors engaged in exchange (e.g., firms, customers, etc.) are viewed as service providing, value-creating enterprises. In other words, all s...